Refund Policy

MovePilot Pro is sold as a one-time payment per move (currently $29 USD). This Refund Policy explains when you may request a refund and how to contact us.

New accounts include a 3-day trial with full Pro access. No payment is collected during the trial unless you choose to upgrade early. If you have not paid, cancel simply by not upgrading — no refund is needed.

We may issue a full refund within 14 days of purchase if: • You were charged by mistake (duplicate payment) • The Service was unavailable for an extended period due to our fault • You request a refund before meaningfully using Pro features after payment We generally do not refund after substantial use of Pro features (AI chat, exports, shared links, document uploads) for the same move.

Email support@movepilotai.com with the subject “Refund request”, your account email, and the reason. We respond within 2 business days. Approved refunds are processed to your original payment method via Stripe within 5–10 business days.

Stripe sends a payment receipt to your email after checkout. Pro users can open the Stripe billing portal from Settings → Your plan → Manage billing to view payment history.

Refund questions: support@movepilotai.com